Refund policy
At Nexora, customer satisfaction is our top priority. We offer a 7-Day Checking Warranty from the date of delivery. If you receive a product that is damaged, defective, or incorrect, we will happily provide an exchange or a refund.
Conditions for Returns & Exchanges
To be eligible for a return or exchange, please ensure:
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The issue is reported within 7 days of receiving the parcel.
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The item must be unused, unwashed, and in the same condition that you received it.
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The item must be in its original packaging with all tags, manuals, and accessories intact.
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Note: "Change of mind" requests after opening or using the product are not applicable for returns.
How to Initiate a Return:
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Take Proof: Take a clear photograph or a short video showing the defect or the incorrect item received.
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Contact Us: Send your order number, full name, and the video/photo proof to our official support channels:
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WhatsApp: 0336-0456179
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Email: nexoraofficial752@gmail.com
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Return Shipment: Once our team approves your request, you will be requested to send the item back to our warehouse via any local courier service.
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Refund/Exchange Processing: Upon receiving and inspecting the returned item, we will issue a replacement or process your refund via JazzCash, EasyPaisa, or Bank Transfer within 5 business days.